All You Need to Know
What is the estimated delivery time?
Delivery will take 3 to 5 business days.
All orders require a signature upon delivery.
Missed deliveries will require 2 to 3 business days for re-delivery.
No deliveries will be made on weekends (Fri-Sun) or public holidays.
Orders placed after 9am on Thursday will be dispatched the following Monday or next business day.
Orders placed over the weekend, or public holiday will be sent out on the following Monday or next business day.
Where does IRTHl deliver?
We currently offer delivery exclusively within the UAE. Orders with shipping addresses outside the UAE will not be processed at checkout.
Do you ship internationally?
At the moment, we do not offer international shipping through our website. For international orders and shipping inquiries, kindly contact us directly at sales@irthi.com, and our team will be happy to assist you.
Why can't I find an item on the website?
For items that are not currently available on the website, our team will be happy to assist you directly. Please contact us via WhatsApp at +971 56 539 8911 or email us at sales@irthi.com for any enquiries or assistance.
Can I collect my order from IRTHI's store?
At this time, we do not offer an in-store collection service. We will notify you once this service becomes available.
How should I care for my IRTHI products?
Keep your item away from direct sunlight and moisture. Gently dust or wipe using a soft, dry, lint-free cotton or microfiber cloth to preserve its texture, craftsmanship, and original finish. Avoid the use of harsh chemicals or abrasive materials.
Do you offer custom or corporate gift orders?
Absolutely. We offer bespoke solutions for special occasions, events, and corporate gifting. Contact our team on sales@irthi.com to discuss custom designs and packaging.
